Arrival & Departure / Late Check Out
On the day of arrival the rooms/apartments are ready for occupancy from 15:00.
To ensure that the next guest finds a clean and fresh room on time on the day of your departure, we ask you to check out by 11:00 am. You are welcome to store your suitcases safely with us for the rest of the day.
Late check-in: If you arrive after 20:00, please let us know. We will be happy to leave a key for you in our safe at the front door. Late check-out : Subject to availability, you can book a late check-out for 20,- € per person. The room will then be at your disposal until 15.00 hrs.
If you would like to use the wellness area again after check-out, you can do so free of charge. You will find changing rooms and lockers near the swimming pool.
General Terms and Conditions (AGB)
You can find the AGB here.
We kindly ask you to order your desired treatments either at the same time as booking your room or by e-mail up to one week before your arrival. If you wish to book after your arrival, we may only be able to offer a very limited number of free appointments.
Treatments take place by appointment.
The scheduling of the treatments is done by us. Of course, we will gladly accept your wishes and try to plan accordingly. However, there is no entitlement to fulfilment.
We ask for your understanding if we are unable to comply with requests for changes after your arrival.
The indicated treatment times include a preliminary talk and resting time in the treatment room. If you are late, the treatment time will be reduced accordingly.
Our swimming pool is open daily from 7:00 to 21:00. The saunas are heated by appointment from 14:00 to 21:00.
If you would like to use the SPA area after check-out, please contact us.
We are happy to lend you bathrobes for a fee of 6,- €, on request also in XXL. Bath towels and sauna towels are available at the reception.
You can pay your hotel bill on departure by credit card, EC card or cash.
The reception team will be happy to take care of your special wishes or the right bouquet for every occasion.
Rental by Bistro Uppu 45,- € per day, please book your bike at least one day in advance. We will gladly put you in contact with us.
2 E-bikes can be rented directly at our hotel. Conway Xyron 427 size M
per person 35,- €
On the main street you will find the Fitness Center Pulsschlag. For a fee of 5,- € you can do your daily training there. You can get a chip at the reception.
On behalf and for the account of Touristik Winterberg we charge a tourist tax of 2,50 € per person and night.
Our varied breakfast is available from 07:30 to 10:00 in the Nuhnetal Stuben. (Please book earlier at the reception).
If you have a birthday or something to celebrate, we can offer you the appropriate possibilities in our rooms. We can offer you a menu or conjure up a great buffet.
An ideal gift for all occasions: a voucher e.g. for a weekend in one of our feel-good rooms or holiday apartments, for pampering in our wellness department or for an evening with culinary delights & good wine.
You can also book a garage for your car. We charge 6,- € per night.
Up to 10 guests the half board includes a 3-course menu with main course selection. For more than 10 guests we offer a varied buffet with a choice of salads.
If you would like to book half board, please let the reception know by 12 noon. We charge 25,- € per person and day for the half board menu or buffet. Children eat according to age.
Meal times: Sundays to Thursdays: between 18:00 and 19:00. Fridays and Saturdays: from 18:00 to 20:00.
The use of all areas is at your own risk. Wet floors and stairs can be slippery. Please note that we are generally not liable for personal injury or property damage. This exclusion of liability expressly applies to all areas, including the sunbathing lawn, body treatments, massages, cosmetic applications, sauna, steam bath, infusions and the use of the showers, swimming pools and whirlpools.
Pets, dog, dogs
Holidays with dogs are possible with us. However, not in all rooms and therefore only by arrangement. On request we will let you know as soon as possible if such a room is available in the desired period. Dog flat rate per day: 8,- €.
The use of the internet access is free of charge - register via the netwerk "Hotel Nuhnetal" when you are our guest and off you go.
Children, child & baby
Children are welcome at our hotel. Ask for our prices.
We work with the products of Dermaviduales. A preservative-free cosmetic product.
Our kitchen team will be happy to prepare dietary and special food as well as vegetarian dishes on request. If you have allergies or intolerances, we will also be happy to put together an individual menu for you. Please let us know your wishes before your arrival!
Kitchen times / Ordering times
Breakfast buffet: 07:30 - 10:00 a.m. (Would you prefer to order earlier? Please register at the reception) Dinner: 18:00 - 19:00 p.m.
We kindly ask you not to reserve any loungers in the wellness area by placing towels on them.
For an excursion or your journey home, we will be happy to put together a tasty packed lunch for you (subject to a charge). Please order it in good time at our reception.
There are no minibars in our house. A bottle of Hochsauerland water is provided free of charge in your room, each additional bottle is charged at 1,50 €.
Rental 35,- € per day, please book your bike at least one day in advance.
Drinks, other consumption and beauty treatments can be conveniently booked on your room bill. Please always give our staff your room number and your name, and sign your bill.
Kitchen opening hours
Breakfast buffet: 07:30 - 10:00 a.m. (Would you prefer to arrive earlier? Please register at reception.)
HP evening menu & buffet: 18:00 - 19:00 (Fridays and Saturdays until 20:00)
Opening hours of the rooms
Breakfast room: 7:30 - 10:30 Dinner: 18:00 - 20:00
Opening hours of the sun terrace
7:30 a.m. - 9:00 p.m. (We ask for consideration after 9:00 p.m. with regard to the volume of conversation for sleeping guests who are above the terrace).
Reception opening hours
08:00 - 20:00 h
Opening hours Wellness
Swimming pool: 07:00 - 21:00 Saunas: 14:00 - 21:00 Applications: by appointment
We wish you a pleasant journey to Winterberg! We are located in a rural region and so there are rarely parking space bottlenecks in the village. In-house parking spaces are available around the hotel free of charge and in sufficient numbers; please note that we are not liable for damage or theft. Have a good trip! Garages are available for a fee of 6,- € per night. (limited number)
Smoking is not permitted in the entire hotel (NRW state law). Violation may trigger a fire alarm. Tampering with the fire alarm in the room will immediately trigger an alarm. Non-compliance with the smoking ban may result in considerable costs.
Travel cancellation insurance
We strongly recommend that you take out travel cancellation insurance.
We are happy to lend you an umbrella free of charge. These are available for you at the reception.
There are restaurants in the immediate vicinity of our hotel. We can advise you and also book a table.
We are there for you from 08:00 - 20:00!
We will be happy to give you the SauerlandCard as a gift at the reception. With it you can travel free of charge by bus or train - all over the region of Hochsauerland and the district of Soest. And you profit from the attractive reductions of many destinations.
To get to the wellness area, simply use the hotel lift. The swimming pool measures 8 x 5 m and has a pleasant water temperature of 29° C. Sauna towels are available in the swimming pool area. Children in the sauna: The sauna area is for the relaxation of our guests. Please make sure that the little ones do not disturb the peace and quiet of other guests. Admission to the sauna area is only permitted for children over the age of 14. Please note that you cannot bring your own food & drinks.
Finnish old wood sauna for up to 10 people
Bio steam sauna from Klafs
Infrared cabin "Louis Trenker Edition" by Physiotherm
Tennis, golf, horse riding, climbing, mountain biking, cross-country skiing, alpine skiing and many more sporting activities offer holidays in the Sauerland at any time of the year. The staff at the reception will be happy to provide information.
Of course, something unforeseeable can make it impossible to leave at any time. Cancellations are always unpleasant for both parties and unfortunately cannot be avoided. It is important for us to make it clear that we have a strong sense of responsibility towards all our employees and therefore consider it our duty to act with the utmost commercial care. This understandably means that we must act in accordance with the terms and conditions for all cancellations without exception.
Important: Cancellations must always be made in writing (by e-mail or post).
Cancellation periods and costs
up to the 90th day before arrival: free of charge 89th - 8th day before arrival: 50% of the travel price 7th - 1st day before arrival: 80% of the travel price Non-arrival / early departure: 100% of the booked services
With the promotion "Flexible booking - 0% cancellation costs - 100% security" we would like to offer you a further booking incentive in the form of relaxed cancellation conditions.
A cancellation or rebooking of your stay (due to Corona) is free of charge up to 48 hours before arrival. This applies to all bookings arriving by 31 August 2021.
Cancellation protection / travel cancellation insurance
To be on the safe side, we strongly recommend that you take out travel cancellation insurance. Thereby you are optimally and favourably protected.
Dates / Scheduling of applications
The treatments included in the packages are scheduled by us. You will receive your appointments shortly after arrival. Please let us know if we can already schedule treatments for you on the day of arrival. Would you like to have additional treatments? Please book early and in writing by e-mail, up to one week before arrival, so that we can take your wishes into account.
We are happy to accept requests and will try to plan accordingly; however, there is no entitlement to fulfilment. For organisational reasons, we cannot guarantee the fulfilment of requests for appointments that are only made on site. Missed treatments are considered to have been attended and cannot be made up for. Cancellations or changes are only possible free of charge up to 24 hours before the start of the treatment.
If you would like to reserve a table, you can simply call us on 02981 92290 - thank you very much!
Our hiking routes lead you through the unique nature of the Hochsauerland. For your excursion we have a selection of maps available at the reception and will be happy to advise you on your individual wishes. Hikes, excursions etc. organised by the hotel are announced in good time on notice boards at the hotel reception.
The treatments included in the packages are scheduled by us. You will receive your appointments shortly after arrival. Please let us know when you will be arriving and whether we may schedule treatments for you on the day of arrival.
Unfortunately, treatments from packages cannot be exchanged. Treatments are only available by appointment.
We are happy to accept requests for appointments and will try to plan accordingly; however, there is no entitlement to fulfilment. For organisational reasons, we cannot guarantee the fulfilment of appointment requests that are only made on site.
Would you like to have additional treatments? Please book early and in writing by e-mail, up to approx. one week before arrival, so that we can take your wishes into account.
Missed treatments are considered to have been taken and cannot be made up for. Cancellations or changes are only possible free of charge up to 24 hours before the start of the treatment.
You can pay your hotel bill on departure by credit card, EC card or cash.
Your room will be cleaned daily between 09:00 - 13:00. Please note that there is no room cleaning if the "Do not disturb" sign is on the door.